org.run runs your support queue, start to resolved
It reads the request, checks the account, finds the right answer in your help content, replies and closes the case. Refunds, credits and anything unusual come to a person first.
See it run
The routine ticket, the missed call and the review spike
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Heard the question → searched your help articles → sent the right answer back. Routine, so no human needed.
Plugs into the stack you have
Two-way connections. It reads from your tools and does the work back in them.
Zendesk
Intercom
Aircall
Gmail
Salesforce
HubSpot
Notion
App Store
Play Store
SlackWhere you work
Give it work from Slack, the app or email
No new place to check. Ask, approve and review from the tools you already have open.
Slack and Teams
Message it like a teammate. Approvals arrive in the thread with the context attached, and one reply moves the work on.
The org.run app
See every job in flight, what it did, what is waiting on you, and the rules it has learned about how you work.
Forward a thread to org.run and it picks up the work from there.
A queue that clears itself
Without org.run
- Agents answer the same how-to question twenty times a day.
- A missed call waits until someone checks the log.
- A wave of 1-star reviews gets noticed days later.
With org.run
- Routine requests are answered from your own help content and closed.
- Missed calls get a reply and a booked callback right away.
- Review spikes are read, traced to the cause and handed to engineering.
Off your plate
The support work it takes over
The volume that buries your team before they reach the cases that need them.
- Answer how-to questions from your help articles
- Write personal replies with the right guides
- Update the customer record after every case
- Return missed calls and book callbacks
- Triage and route tickets with context
- Read app store reviews and spot patterns
- Reply to reviewers when an issue is fixed
- Flag gaps in the help center
Questions, answered
No. Refunds, credits, account changes and anything outside your normal policy pause for a person to approve. It handles the routine answer and brings the rest to you with the context ready.
Your own help articles, past support requests and the customer's account history. It does not make up policy, and when it cannot find a clear answer it hands the case to your team.
That is your choice. You decide how replies are signed and which channels it answers in. Every reply is logged on the case either way.
It works from call recordings and missed calls. It reads what the customer needed, follows up by email or text, and books a callback with a real person when that is the right move.
Across the company
The same operator runs the rest
Every function runs on the same system, so a churn risk in success can become a fix in engineering and a credit in finance.
Engineering
Runs incidents and routine fixes, and stops before anything ships to production.
See how it worksPeople and onboarding
Gets every new hire set up across every tool before their first day.
See how it worksOperations and procurement
Runs sourcing and supply problems end to end, and stops before any spend.
See how it worksCompliance
Reads new rules, maps the gaps against how you work, and drafts every fix.
See how it worksFinance and reporting
Closes the reporting loop every week, from raw numbers to a finished pack.
See how it worksSales
Turns every call into the next step, while the prospect is still warm.
See how it worksEarly access
Let org.run run your customer support
org.run is in early access. Tell us where the work piles up and we will start there.
Scoped, auditable and reversible from day one. Your data stays yours.