org.run runs the accounts you cannot watch every day
It reads usage, tickets and calls together, spots the account that is slipping, works out why, and drafts the save. Credits and outreach to a wobbling account wait for your call.
See it run
The quiet churn and the loud escalation, both handled
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Spotted the drop → traced the cause → sized the risk → your call → save-play in motion. The quiet churn you'd have missed, caught.
Plugs into the stack you have
Two-way connections. It reads from your tools and does the work back in them.
HubSpot
Salesforce
Intercom
Zendesk
Gong
Amplitude
Zoom
Slack
Gmail
Google CalendarWhere you work
Give it work from Slack, the app or email
No new place to check. Ask, approve and review from the tools you already have open.
Slack and Teams
Message it like a teammate. Approvals arrive in the thread with the context attached, and one reply moves the work on.
The org.run app
See every job in flight, what it did, what is waiting on you, and the rules it has learned about how you work.
Forward a thread to org.run and it picks up the work from there.
Catch it in week one, not at renewal
Without org.run
- A key account goes quiet and nobody notices until the renewal call.
- The reasons are spread across usage data, support tickets and old call notes.
- An escalation turns into a late night of Slack threads and guesswork.
With org.run
- Usage drops and tense tickets are spotted as they happen.
- The full picture is pulled together, with the renewal date and the value at stake.
- Escalations get a recovery plan in minutes, and the big calls come to you.
Off your plate
The customer success work it takes over
The watching, piecing together and follow-through that slips when the book gets big.
- Watch usage and ticket tone across every account
- Flag churn risk with the reason and the renewal date
- Draft save plays for your review
- Book check-ins with champions
- Prepare quarterly business reviews
- Route product issues to engineering with context
- Run escalations from first alert to resolution
- Keep account notes current for the AE
Questions, answered
No. Outreach to an at-risk account, credits and any change to terms pause for your approval. You see the plan and the reasoning first, and you can tweak it before it moves.
It reads the signals together: usage, seats, ticket tone, call notes and how long since the champion logged in. Then it checks the renewal date and the account value so you see the stakes, not just a score.
Yes. It assigns the fix to engineering with the customer context attached, tracks it, and tells the account owner when it ships.
Yes. When you adjust a save play or say no, it learns why. Over time it asks less and drafts plays that already match how you handle each kind of account.
Across the company
The same operator runs the rest
Every function runs on the same system, so a churn risk in success can become a fix in engineering and a credit in finance.
Customer support
Answers the routine questions in full and hands the hard ones over with context.
See how it worksEngineering
Runs incidents and routine fixes, and stops before anything ships to production.
See how it worksPeople and onboarding
Gets every new hire set up across every tool before their first day.
See how it worksOperations and procurement
Runs sourcing and supply problems end to end, and stops before any spend.
See how it worksCompliance
Reads new rules, maps the gaps against how you work, and drafts every fix.
See how it worksFinance and reporting
Closes the reporting loop every week, from raw numbers to a finished pack.
See how it worksEarly access
Let org.run run your customer success
org.run is in early access. Tell us where the work piles up and we will start there.
Scoped, auditable and reversible from day one. Your data stays yours.